Learn about rules for cancelling orders and refund processing timelines for flours and other edible kitchen products.
At Mitti Fresh, we strive to deliver the highest quality food staples. Please read our guidelines regarding order cancellations, hygiene rules, and refund processing timelines.
You may cancel your order at any time **prior to its dispatch** from our milling facility. To request a cancellation:
Since we deal in food staples (stone-ground wheat, multigrain flour, cold-pressed oils, grains, and dosa batters), **we do not accept returns on opened packets or used products** due to safety, health, and hygiene standards.
However, returns or replacements are fully eligible if:
Please share a clear photograph of the damaged or incorrect item with our support team within **24 hours** of delivery to process a replacement or refund.
For all eligible cancellations or returns, once approved by our auditing team in Dwarka:
If you have any questions or would like to submit a cancellation/refund request, reach out to our team at:
